Support

Contact support

For account, purchase, or service help, send the details below.

Leave these out. Do not include passwords, passport numbers, booking codes, payment-card details, or exact accommodation addresses. We never need them to help you.

Send a support request

Name, email and the details. The more specific the message, the fewer rounds it takes.

What is it about?

Try these first

How tokens work — what a message costs and where the balance lives
Balance ran out mid-plan — what happens and how to top up
How your information is handled
Refund policy — when a refund is possible
My account — balance, orders and password

What happens next

Your request arrives with the email address you enter.
We read it and come back to you at that address.
For a refund or complaint, include the order reference so it can be traced.

In an emergency, do not write here

For lost documents, detention, illness or injury, a disaster or an active threat while travelling, contact local emergency services, your carrier, your insurer or your consulate. This inbox is for account and purchase questions.